WE SPECIALISE IN IT SERVICE MANAGEMENT

When it comes to Service Management , you can count on us for your end-to-end Enterprise Solution Design needs

WE EVALUATE YOUR AS-IS SERVICE MODEL

We evaluate your "as-is" model estimates, effort, SLAs and Ticket Volumes

WE ANALYSE DATA FROM TICKETING TOOLS

This provides a view of the overall ticket distribution  based on nature of the ticket, criticality, peak volumes, application, existing SLAs and Service windows. 

WE DETERMINE SCOPE FOR TICKET REDUCTION

Based on the nature and criticality of the tickets we generate a use-case for reduction in incident and problem tickets across categories like Applications, Configuration, Domain

WE ANALYSE SCOPE FOR AUTOMATION

We generate use-cases wherever auto-resolution of incidents  is possible